Category Archives: Doctor Kokua

Apple logo with virus monster image

Doctor Kokua – Can my Mac get a Virus?

Macs can’t get viruses. True or False? Have you ever seen one on your Apple computer? Not in the whole time you’ve used one? Count your blessings. So once again — Macs can’t get viruses. The truth is, while it is not as easy to contract a digital disease on a Mac as it is on a Windows PC for example, all computers can get sick with, or become carrier of, a virus, or malware, or other insidious diseases. These days, with attacks escalating exponentially…

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Today is World Backup Day!

Tomorrow is April 1…   But you still have time…   Today, March 31, is World Backup Day — Do you know where your data is?   Make The World Backup Day Pledge: “I solemnly swear to backup my important documents and precious memories on March 31st”   The least you can do is: — Plug in an external hard drive and turn Time Machine ON; or — Use a backup app (such as Carbon Copy Cloner) to make a bootable backup of your entire hard…

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Image of Airport Products

Doctor Kokua – My WiFi signal is Weak

Mike Rethman asks: Wireless Internet connectivity in my home seems weak in portions of the house, despite indications on each Mac of a strong signal. What experience do you have with wireless range-extender products — not hardwired? Hello Mike! If you have an Apple AirPort Extreme, adding a (smaller & less expensive) Airport Express usually works better than a 3rd-party “range extender”. Just plug the AirPort Express into a wall outlet (no cable necessary) in the room where the signal is weak and have it…

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Image of hand holding an unplugged power cable.

Doctor Kokua – I can’t print!

From Alice Unawai: I have suddenly lost the ability to print any documents. What can I do to fix this problem? Dear Alice, After you have checked to make sure that the printer is receiving power and that it has ink (or toner) the first thing to do is to restart everything. Shutdown your printer, computer and router. We even recommend unplugging these devices from the power source. Wait about 30 seconds, plug back in and restart everything. Doing this as a first order of…

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Doctor Kokua

Doctor Kokua – I have used up all my iCloud Storage

From Donna Miller: “I received a notice that I will be charged for iCloud storage next month.  It states I am about to exceed my plan of 20GB. Seeking advice as I don’t recall the purpose for needing this service. A review of my usage: Backups (iPhone and iPad): 14.9 GB Photos:   1.4 Gb 1Password: 31 KB Pages: 40 MB 5 GB is free. Do you think if I backup via my iMac I could resolve ‘exceeding service plan?’ And do you use the iTunes…

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